Have you ever wondered how your competition performs during sales calls, or how your own call center manages incoming calls? Sometimes the best way to find out is to have someone pose as a customer, make the call, and take the telesales person through the “ringer.” This type of research is referred to as mystery shopper visits. Generating excellent results from a mystery shopper visit requires a thoughtful plan, a well written script, and a believable caller who can act out the part under pressure. IntelliClear has experience in making mystery shopper visits to OEM call centers, resellers, customer service depots, other sales entities such as multi-brand direct mail order houses. IntelliClear documents each individual call, along with an integrated perspectives report that aggregates the key ideas and conclusions from all of the calls. Clients are encouraged to listen to the mystery shopper visits as appropriate and desired.